If you own a trade business and you're planning to hire, this interview is a must-see!

Done correctly, a performance conversation will either result in an improvement, or it will lead to a conversation of a different nature.

Inappropriate emotion, like fear, anger, sympathy, sadness or contempt, has no place in performance management.

If you want to manage poor performance, you need to be able to measure it. That measurement starts with your personal boundaries.

Most owners of trade businesses don’t fire poor performers.Or if they do, they leave it far too long to act.